Return and Refund Policy

At Top Meta Group, we want you to be completely satisfied with your purchase. If you’re not happy for any reason, we’re here to help.

Refund Eligibility

Refunds may be requested within 14 days of your purchase. Unfortunately, we are unable to offer a refund if more than 14 days have passed since your purchase date.

To be eligible for a refund, please ensure:

Your request is made within the 14-day window.
You provide a valid proof of purchase (order number or confirmation email).
The item, if applicable, is unused, in its original packaging, and in the same condition that you received it (unless it was defective or damaged upon arrival).

To request a refund, please contact us at topmetagroup@gmail.com with your order details and reason for the return.

Refund Processing

Once your refund is approved, it will be processed and a credit will automatically be applied to your original method of payment. Please allow a few business days for the refund to appear in your account, depending on your bank or credit card provider.

Late or Missing Refunds

If you haven’t received your refund yet, we recommend the following steps:

Check your bank account again to ensure the refund hasn’t been posted.
Contact your credit card company—it may take some time before your refund is officially posted to your account.
Reach out to your bank—processing times can vary depending on financial institutions.

If you’ve done all of the above and still haven’t received your refund, please don’t hesitate to contact us at topmetagroup@gmail.com. We’re happy to help resolve any issues.